Refund policy

At Harris Tweed Isle of Harris, we want you to be completely happy with your purchase. Every order is carefully checked and packed, but if something isn’t quite right, we are here to help.

All orders include a compliments slip with a note of the return address, should the note be misplaced or not included, please send the return to the following return address:
Harris Tweed Isle of Harris
Caberfeidh
Tarbert
HS3 3DJ
Isle of Harris
United Kingdom

Returns Within The United Kingdom

• You may return or notify to return items within 30 days of receiving your order.
• Returned items must be unused, uncut, and in their original condition.
• For fabric orders, this means the cloth must be in its original length and unaltered.
• Custom-cut lengths cannot usually be resold and may not be eligible for return unless faulty.
• To arrange a return, please email us at info@harristweedisleofharris.co.uk or visit our contact page with your order number and reason for return.
• Once approved, please return the item using a tracked postal service and keep your proof of posting receipt
• When returning, please include a note inside the return with the following details:
  - Name.
  - Order Number.
  - What you would like i.e. refund or exchange.
• Refunds are issued to your original payment method once the return has been received and inspected.
• Return and exchange postage costs are the customer’s responsibility unless the item is faulty or sent in error.

Returns From Outside The United Kingdom

• You may return or notify to return items within 30 days of receiving your order.
  
• Items must be unused and in their original condition.
• please email us at info@harristweedisleofharris.co.uk or visit our contact page before sending any international return so that we can provide the correct return instructions and customs declaration details.
• When returning goods from outside the UK, please include a note inside the return with the following details
  - Name.
  - Order Number.
  - What you would like i.e. refund or exchange.
• Clearly mark the parcel as “Returned Goods – No Commercial Value” to avoid additional customs charges.
• Any customs duties or handling fees incurred on returns due to incorrect declaration information will be deducted from the refund.
• Refunds are issued to your original payment method once the return has been received and inspected.
• Return and exchange postage costs are the customer’s responsibility unless the item is faulty or sent in error.

Items Excluded From Return

• Cut fabric lengths or custom orders (unless faulty or incorrectly sent).
• Gift cards or digital downloads.
• Any item not returned in its original condition or damaged after delivery.

Faulty Or Incorrect Items

We take great pride in the quality of our products and Harris Tweed cloth. If you receive an item that is faulty or incorrect, please contact us via phone or our contact page within 7 days of receipt with your order number and photographs of the issue. We will arrange a replacement or refund as quickly as possible, and any postage costs will be covered by us.

Refunds

We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at info@harristweedisleofharris.co.uk.