Here at Harris Tweed Isle of Harris, we take great care in sending your order directly from the Isle of Harris, Scotland. We ship worldwide using Royal Mail and Parcelforce, trusted providers that allow us to deliver safely and reliably.

UK Deliveries

• Royal Mail Tracked 24 (under 5kg):
  Orders up to 5kg are sent via Royal Mail Tracked 24, which usually arrives 2 working days after dispatch. Please allow an additional 1–2 days for collection from the island before your parcel enters the Royal Mail network.

• Parcelforce 48 (over 5kg):
  Orders over 5kg are sent via Parcelforce 48, a fully tracked service with delivery in 3 working days from dispatch (again, please allow an extra 1–2 days for collection from the island).

• You will receive a tracking link so you can follow your parcel’s journey.

Please Note: All delivery times are estimates and can take longer due to the remote island location. Should your parcel take longer or stop providing tracking updates, please contact us with your order number and we will have this checked for you.

International Deliveries

We are delighted to ship Harris Tweed fabric and products worldwide. Services and delivery times depend on weight and destination:

Europe:

• Small parcels: Sent with Royal Mail International Tracked
• Large parcels (over 2kg): Sent with Royal Mail Heavy International Tracked (Please note some countries may be sent with Parcelforce Europe Economy)
• Estimated delivery: 5–14 working days

USA

• All parcel: Sent with Royal Mail International Tracked & Signed.
• Estimated delivery: 7–14 working days.

Australia, New Zealand & Rest of World:

• Small parcels (up to 2kg): Royal Mail International Tracked & Signed.
• Large parcels (over 2kg): Royal Mail Heavy International Tracked & Signed. (Please note some countries may be sent with Parcelforce Europe Economy)
• Estimated delivery: 7-21 working days.

Please note: All delivery times are estimates and can take longer due to our remote island location and international customs procedures. Should your parcel take longer than the estimated time or stop providing tracking updates, please contact us with your order number and we will have this checked for you.

Customs, Duties & Taxes

• All orders places for delivery outside the UK will not include VAT
• For all deliveries outside the UK (Except USA) currently ship on a DDU (Delivered Duty Unpaid) basis. This means:
  - Any import duties, VAT, or handling fees are payable by the customer on arrival.
  - These charges vary from country to country.
  - If you are unsure of potential charges in your country, we recommend checking with your local customs office before ordering.

Please note: Should you refuse the customs charge after your order has shipped, we cannot be held liable for the initial shipping costs when providing a refund. Should you wish to have the order re-shipped, we would require an additional shipping payment.

Customs, Duties & Taxes (USA)

• The U.S. introduced a universal tariff on imports, effective April 5, 2025, under the IEEPA authority.
• Additional country-specific reciprocal tariffs were reintroduced on August 7 2025, including a 10% rate for UK-origin goods.

De Minimis Exemption Removal

• The longstanding exemption that exempted parcels valued under $800 from duties has been eliminated, with all shipments now subject to tariffs, regardless of value.

Tariff Rates

• While a general 10% baseline tariff applies to all UK origin imports: textiles and apparel—including woven wool fabrics—are particularly impacted by additional duty surcharges, with total effective rates for fashion items rising significantly, possibly up to 30%.

What does this mean?

• Unlike other countries outside the UK, USA orders will include a 20% Tariff charge at checkout, even if the order value is under the $800 “De Minimis Exemption” value.
• Orders shipped to USA will be sent DDP (Delivered Duty Paid) basis. Meaning there will be no additional charges from customs after checkout, resulting in fewer delays with customs.

Need Help?

• If you have any questions about shipping, large orders, or special delivery requests, please get in touch via our Contact Page and we will be happy to assist.

Returns & Exchanges

At Harris Tweed Isle of Harris, we want you to be completely happy with your purchase. Every order is carefully checked and packed, but if something isn’t quite right, we are here to help.

Returns Within the United Kingdom

• You may return or notify to return items within 30 days of receiving your order.
• Returned items must be unused, uncut, and in their original condition.
• For fabric orders, this means the cloth must be in its original length and unaltered.
• Custom-cut lengths cannot usually be resold and may not be eligible for return unless faulty.
• To arrange a return, please contact us with your order number and reason for return.
• Once approved, please return the item using a tracked postal service and keep your proof of posting receipt
• When returning, please include a note inside the return with the following details:
  - Name.
  - Order Number.
  - What you would like i.e. refund or exchange.
• Refunds are issued to your original payment method once the return has been received and inspected.
• Return and exchange postage costs are the customer’s responsibility unless the item is faulty or sent in error.

Returns from Outside the United Kingdom

• International customers have 30 days from receipt to notify us of a return.
• Items must be unused and in their original condition.
• Please contact us before sending any international return so that we can provide the correct return instructions and customs declaration details.
• When returning goods from outside the UK, please include a note inside the return with the following details
  - Name.
  - Order Number.
  - What you would like i.e. refund or exchange.
• Clearly mark the parcel as “Returned Goods – No Commercial Value” to avoid additional customs charges.
• Any customs duties or handling fees incurred on returns due to incorrect declaration information will be deducted from the refund.
• Refunds are issued to your original payment method once the return has been received and inspected.
• Return and exchange postage costs are the customer’s responsibility unless the item is faulty or sent in error.

Items Excluded from Return

• Cut fabric lengths or custom orders (unless faulty or incorrectly sent).
• Gift cards or digital downloads.
• Any item not returned in its original condition or damaged after delivery.

Faulty or Incorrect Items

We take great pride in the quality of our products and Harris Tweed cloth. If you receive an item that is faulty or incorrect, please contact us via phone or our contact page within 7 days of receipt with your order number and photographs of the issue. We will arrange a replacement or refund as quickly as possible, and any postage costs will be covered by us.