Every order is carefully packed and dispatched directly from the Isle of Harris, Scotland. We ship worldwide using Royal Mail and Parcelforce; trusted carriers with full tracking on every parcel.

Order Processing & Dispatch

• Orders placed before 5pm are typically dispatched within 1–2 working days.
• Our shop is open Monday to Saturday, so orders placed over the weekend are processed on Monday.
• Made-to-order items such as cushions may take an additional 3–4 days to be completed before dispatch.

Because we ship from the Isle of Harris, please allow an extra 1–2 working days for your parcel to be collected from the island and enter the carrier network. Tracking updates will begin once the parcel reaches the mainland.

UK Deliveries

• Royal Mail Tracked 24 (under 5kg):
  Typically arrives within 1–3 working days of dispatch.
• Parcelforce 48 (over 5kg):
  Typically arrives within 2–3 working days of dispatch.

Every UK order includes full tracking so you can follow your parcel's journey. All delivery times are estimates and may take a little longer due to our remote island location. If your parcel takes longer than expected or tracking stops updating, please contact us with your order number and we will look into it.

International Delivery

We are delighted to ship Harris Tweed® fabric and products worldwide. All international orders include full tracking. Services and delivery times depend on weight and destination.

Europe

• Small parcels: Sent with Royal Mail International Tracked
• Large parcels (over 2kg): Sent with Royal Mail Heavy International Tracked (Please note some countries may be sent with Parcelforce)
• Estimated delivery: 5–14 working days from dispatch

USA

• Sent via Royal Mail International Tracked & Signed, with Parcelforce used for heavier parcels.
• Estimated delivery: 7–21 working days from dispatch.

Australia, New Zealand & Rest of World:

• Small parcels (up to 2kg): Royal Mail International Tracked & Signed.
• Large parcels (over 2kg): Royal Mail Heavy International Tracked & Signed. (Please note some countries may be sent with Parcelforce)
• Estimated delivery: 7-21 working days from dispatch

All international delivery times are estimates and may vary due to our remote island location and customs procedures in the destination country. If your parcel takes longer than expected or tracking stops updating, please contact us with your order number and we will look into it.

Customs, Duties & Taxes for International Orders

How customs duties and import taxes are handled depends on where your order is being delivered. Please read the section below that applies to your country - this is the part of the process most likely to cause confusion, so we want to be as clear as possible.

Countries where taxes are included at checkout

For orders to the following destinations, any applicable import duties and taxes are collected during checkout. You should not be charged anything further on delivery.

USA

• A tariff charge is included at checkout on all orders, regardless of value.
• Your order is shipped Delivered Duty Paid (DDP), so there should be no additional customs charges on arrival.

EU countries with taxes included at checkout

• Austria, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Spain and Sweden.
• The import VAT due in your country is collected at checkout, so your parcel should clear customs without any further charges.

Charged unexpectedly?

If you are in one of the countries listed above and are asked to pay customs charges on delivery, please contact us with your order number. You should not be paying twice, and we will help resolve it.

Countries where taxes are not included at checkout

For all other international destinations - including European Union countries not listed above, Norway, Switzerland, Canada, Australia, New Zealand and the rest of the world - orders are shipped Delivered Duty Unpaid (DDU). This means:

• Your order price does not include import duties, VAT or other local taxes.
• These charges are set by the customs authority in your country, not by us, and they vary from country to country.
• Your courier or postal service will contact you to collect any charges due before delivering your parcel, or you may need to pay them at the point of collection.
• We have no control over the exact amount charged or the process used by your local customs authority.
• If you are unsure what charges may apply, we recommend checking with your local customs office before placing your order.

Please note: If you refuse a customs charge after your order has been shipped, we cannot be held responsible for the original shipping costs when processing a refund. If you would like the order to be re-shipped, an additional shipping payment will be required.

Returns & Exchanges

We want you to be happy with your purchase. If something is not quite right, we are here to help.

• You have 30 days from the date you receive your order to arrange a return for a refund or exchange.
• Items must be unused and in their original condition with tags attached.
• For fabric orders, the cloth must be uncut and in its original length.
• Return postage is the customer's responsibility unless the item is faulty or was sent in error.

How to arrange a return

1. Email us at info@harristweedisleofharris.co.uk or visit our contact page with your order number and reason for return.
2. We will confirm your return and provide any instructions needed - particularly for international returns, where correct customs declarations are important.
3. Post your return using a tracked service and keep your proof of posting and tracking number.
4. Include a note inside the parcel with your name, order number, and whether you would like a refund or exchange.

Faulty or incorrect items

We take great pride in the quality of our Harris Tweed products and cloth. If you receive an item that is faulty or was sent in error, please contact us within 7 days of receipt with your order number and photographs of the issue. We will arrange a replacement or full refund, any return postage costs will be covered by us.

Items that cannot be returned

• Cut fabric lengths or custom-made items (unless faulty or incorrectly sent).
• Gift cards or digital downloads.
• Any item not returned in its original condition.

For full details on how refunds are processed, please see our Refund Policy.

Need Help?

If you have any questions about shipping, customs, delivery times or returns - or if you need help with a large or unusual order - please get in touch via our contact page and we will be happy to assist.