Terms and Conditions | Privacy Policy

These terms and conditions and The Consumer Protection (Distant Selling) Regulations 2000 apply to all purchases of goods and/or services from Harris Tweed and Knitwear Ltd, Caberfeidh, Tarbert, Isle of Harris, Western Isles, Scotland, HS3 3DJ via one of the Harris Tweed and Knitwear Ltd websites.

Terms

The online terms and conditions do not affect your statutory rights as a consumer.
Harris Tweed and Knitwear Ltd may change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms and conditions on each occasion you use this website.

Overseas Orders

Goods and/or services ordered from our website for delivery outside the United Kingdom may be subject to import duties and taxes or handling charges which are levied when the delivery reaches the country of destination. We do not have any control over these charges and cannot predict their amount. Payment of any such charges, taxes, or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country. Please check with your local customs office for further information prior to placing your order.

The Contract

Your order constitutes an offer to Harris Tweed and Knitwear to buy goods and/or services. All orders are subject to acceptance by Harris Tweed and Knitwear and such acceptance will be by way of an email confirming payment has been received for the goods and/or services (the purchase confirmation). The contract between you and the Harris Tweed and Knitwear will only be formed when you are sent the purchase confirmation.

Fraud

Harris Tweed and Knitwear reserve the right to take legal action against any person(s) committing or attempting to commit online fraud.

Price and Payment

The price of any Products will be as quoted on our site, except in cases of obvious error.
Prices include VAT (where applicable). If you are purchasing from outside the United Kingdom you will be charged in your own currency and the payment processor will perform the currency conversion into pounds sterling.

Confirmation of the transaction will be sent to the email address you have provided.

Delivery

Please note that it is Harris Tweed and Knitwear Ltd who are responsible for supplying your goods.

We aim to dispatch your order within 2 working days however if your order is urgent, please do let us know and we will do what we can to make sure it gets to you in time.

Refunds and Cancellations

Where we are unable to supply the goods and/or services you have ordered for any reason, we will issue you with a refund within 2 working days of your order, by crediting the card with which you paid for your order.
If the goods we deliver to you are not what you ordered or are damaged or defective in any way, please let us know as soon as you can. We will then either (at your request) refund you the amount paid for the goods or replace the goods you received with the ones you ordered.

  • You have not taken reasonable care of the goods while they are in your possession.
  • If you cancel your order, you are responsible for arranging and paying for the return of the goods to us.
  • We will refund the money you paid for the goods and/or services within 2 working days of notice from when you have cancelled your order.

Copyright

Copyright in the content and design of this website belongs to Harris Tweed and Knitwear Ltd or is used under licence (or with permission) from third-party copyright owners.
Users are granted a licence to print pages for personal, non-commercial use but no part of this website may be reproduced, transmitted, or adapted for any other purpose.

https://www.theretailombudsman.org.uk/

Data Protection and Privacy Policy

Harris Tweed Isle of Harris is committed to protecting your privacy on this website. Please read this Privacy Statement carefully so that you understand how we collect and use your personal data.

Harris Tweed Isle of Harris does not hold customer credit or debit card details on its website or any of its data systems. All credit or debit card details are managed by the Harris Tweed Isle of Harris payment service providers Paypal or Sage Pay, who are compliant with the payment industry’s highest standards for data protection and transaction security.

Any personal data collated through the Harris Tweed And Knitwear and Harris Tweed Isle of Harris websites will only be used to process your order and for statistical analysis to continually improve the website and business process performance.

Harris Tweed And Knitwear Ltd reserves the right to access and disclose any individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or its users.

Disclaimer

From time to time this website may also include links to other websites, which are intended for interest or information purposes only. Harris Tweed And Knitwear Ltd has no control over, does not endorse, and cannot be responsible for the content of any linked sites.

Whilst every effort is made to ensure that the information on this site is regularly updated and remains up to date, Harris Tweed Isle of Harris makes no representations or warranties about the accuracy or completeness of the information contained on this site.